My Role
In this project, my main responsibility was to conduct user tests, gather my findings, and present them to the design team and stakeholders. The product had been designed by a different design agency, and they needed more input from an experienced UX designer.
About the project
Santander was planning to create a mortgage simulator with the goal of becoming the first bank in Portugal to offer online mortgage applications. This involved starting with simulating the loan. The challenge was to ensure that users understood the amount the bank could lend, the associated taxes, how age affects the final amount, and any additional expenses the customer would need to pay upfront.